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Israir Airlines Flight and Passenger Information


Customer Inquiries Department


Israir’s Customer Inquiries Department receives and handles written inquiries from passengers (by mail or fax) when all the Company’s tourism services have been exercised.

Inquiries, requests and clarifications relating to future bookings with us should be directed to the travel agency through which the booking was made or the relevant booking department.

Requests for refunds for wholly or partly unused tourism services that were purchased through a travel agency should be addressed to that travel agency.

In the case of inquiries referring to lost or damaged baggage on an Israir flight only, the following documents must be attached:

a. Flight ticket
b. Baggage tags
c. Aircraft boarding card.
d. Loss or damage report completed at the airport.
e. Any other document to support the claim.
f. It is important to give the passenger’s contact details (telephone, fax, address).

In the case of damage to registered baggage on an Israir flight, a written complaint should be submitted to the Department within 7 days of the baggage being placed at the passenger’s disposal.  In the case of loss of registered baggage on an Israir flight, a written complaint should be submitted to the Department within 21 days of the baggage being placed at the passenger’s disposal.
Israir shall not be responsible for any damage to baggage, loss of baggage, or delay in the arrival of such baggage, unless a written complaint is submitted to the Department within the time periods specified above.

Inquiries to the Customer Inquiries Department should be made using the inquiry form available on the Israir website.  To download the form press here.  Complete the form and attach any relevant documents as required, for example:  forms issued, signed forms, receipts, flight tickets, boarding cards, baggage tags, baggage damage/ loss report, advertisements on which the reservation was based, correspondence, etc.   In the case of a booking cancellation due to a medical condition, the passenger should attach documents with evidence of the causes which prevented use of the purchased product.

Written inquiries can be sent in one of the following ways:

Mailing address:  POB 26444, Tel Aviv 63806.

Fax:  03-7604055.
Telephone calls to inquire on the status of an inquiry can be made Sunday to Thursday from 10 am to 2 pm (excluding Festivals) on 03-5115577.


Inquiries concerning loss and/or damage to baggage on non-Israir flights should be sent directly to the airline company that operated the flight.


We are happy to deal with your inquiry and provide a response.


 
Domestic flights
• Flights are operated by the air carrier (airline company) according to their conditions and at their responsibility, including responsibility for any delays, changes, early departures, cancellations, and loss/ delay or damage to baggage pursuant to any law, including the Warsaw Convention.  Attention is drawn to the specific terms of the contract given later and/or on the flight ticket.
• Passengers must report for the flight one hour before takeoff, except for flights to/ from Ben Gurion Airport, for which they must report a hour and a half before takeoff with an identity document.  Passengers must report to the boarding gate at the time specified on the boarding card.  Flights will not be delayed for passengers who report late for the flight check or the boarding gate, and late passengers will not be able to board the flight and will be responsible for the costs involved.  In addition, Israir reserves the right not to reimburse a passenger who is late for a flight for the cost of the flight ticket or to make a partial reimbursement only, and responsibility for any damage caused to Israir rests with the passenger who is late.
• At Ben Gurion Airport, departures are from Terminal 1;  at other airports, departure is from the main terminal gate.
• The permitted weight for hold baggage is 15kg per passenger.
• The permitted weight for hand baggage taken into the cabin is 5kg per passenger.
• Food on Israir flights is kosher.

To book flights to Eilat press here.

 
International flights
• Some of the flights are charter flights, which by their nature are subject to last minute cancellations, delays, late arrivals and changes to route and/or flight number and/or airline, pursuant to any law.
• Flights are operated by the air carrier (airline company) according to their conditions and at their responsibility, including responsibility for any delays, changes, early departures, cancellations, and loss/ delay or damage to baggage pursuant to any law, including the Warsaw Convention.  Attention is drawn to the specific terms of the contract given later and/or on the flight ticket.
• The passenger is responsible for ensuring his passport is valid for at least six months from the date of departure.  The passenger must comply with government travel requirements such as visas, produce exit, entry and any other documents required and arrive at the airport at the time specified by the airline company, or if no fixed time is specified, in good time to complete all departure arrangements.
• Passengers must report to the security checks at least 3 hours before departure. Passengers must report to the boarding gate at the time specified on the boarding card.  Flights will not be delayed for passengers who report late for the flight check or the boarding gate, and late passengers will not be able to board the flight and will be responsible for the costs involved.  In addition, Israir reserves the right not to reimburse a passenger who is late for a flight for the cost of the flight ticket or to make a partial reimbursement only, and responsibility for any damage caused to Israir rests with the passenger who is late.
• If this is indicated on the flight ticket, return flights must be confirmed by passengers 72 hours in advance.
• The permitted weight for hold baggage is 20kg per passenger.
• The permitted weight for hand baggage taken into the cabin is 8kg per passenger.
• Animals may only be carried on Israir flights in cages.  Please obtain veterinary confirmation in Latin of the animal’s health, dated no more than two weeks before the date of the flight.
• There is no pre-flight service for Israir flights.
• Food on Israir flights is kosher.
• Passengers can enjoy duty free services on Israir flights.


 
Before the flight

Bicycles
A passenger who wishes to take a bicycle on a flight must take care of the following:
The bicycle must be wrapped in suitable cardboard.
The pedals must be reversed (facing inwards).
The handlebar must be turned 90 degrees so that it is in a straight line with the chassis.
Tires must not be inflated.
The bicycle forms part of the passenger’s permitted baggage weight (20 kg).  If the passenger’s baggage weights more than the permitted 20 kg., he will be charged for the excess as is the custom (tariff available at flight check-in desks).

Flight confirmation
If this is stated on the flight ticket, the passenger must confirm the return flight 72 hours in advance.

Boarding
Flight boarding begins 45-60 minutes before takeoff.
Boarding is according to seat rows, from the back of the aircraft to the front.
The boarding gate to the aircraft closes 10 minutes before takeoff and passengers who are late will not be permitted to board.

Pregnant women
Women up to the end of week 27 of their pregnancy must sign a liability limitation form at the flight check-in desks.
From the start of week 28 to the end of week 35, they must sign the liability limitation form and show a doctor’s note confirming that they are fit to fly.
From the start of week 36, pregnant women are not permitted to fly.
The passenger is responsible for declaring her pregnancy when making the booking and when reporting to the flight check-in desk.

Reporting for the flight

Domestic
Domestic flights from Ben Gurion Airport depart from Terminal 1.
For flights on jet (פ"א) aircraft passengers should come to the airport an hour and a half before takeoff.
For flights on ATR (פ"א) aircraft passengers should come to the airport an hour before takeoff.
Passengers must show an ID document. 
An enlisted soldier’s ID or reservist’s ID can also be shown, but only with a driving license.

International
International flights from Ben Gurion Airport depart from Terminal 3.
Passengers should come to the airport 3 hours before departure.
They must have a passport that is valid for at least 6 months, and visas as required by the destination countries.

Dangerous substances
For reasons of safety, various items such as those listed below, cannot be carried in passenger baggage:

1. Compressed gases (flammable, not flammable and toxic).
2. Corrosive substances (acids, damp batteries).
3. Explosives, ammunition, fireworks and easily ignited objects.
4. Flammable liquids and solids (cigarette lighter, heating fuel, matches and easily flammable substances).
5. Oxidizing substances (bleaches and peroxides).
6. Poisons and infectious materials.
7. Radioactive materials.
8. Other restricted substances, such as:  mercury, magnetic substances, harmful or irritating substances.

Hand baggage
The size and weight of hand baggage taken into the passenger cabin have considerable impact on the comfort and safety of the flight.  Therefore, dimensions and weight have been defined for all hand baggage items permitted in the cabin.
At the flight check-in desks in the airport the size and weight of hand baggage that the passenger intends to take into the cabin are checked.  Any bag that exceeds the permitted size and weight as specified above will be labeled like a regular suitcase and sent to the hold.

Dealing with hand baggage on flights – safety guidelines
Following the guidelines from aviation security bodies worldwide, the security checks on passengers’ hand baggage have been made stricter.   For your convenience, below are details of the guidelines received from foreign governments that they intend to enforce on people entering their countries.

Hand baggage must not contain any liquids or creams, such as:

1. Drinks of any kind
2. Shampoo
3. Face and body creams of all kinds.
4. Toothpaste.
5. Sprays of all kinds.
6. Liquid cosmetics (such as perfume).

*These products can be bought in duty free shops and left in Israel for collection on return.
Passengers who are not returning to Israel are asked not to purchase these products in the duty free shops.

Permitted liquids/ cosmetics:

1. Infant foods for passengers traveling with infants.
2. Prescription medicines with the passenger’s name.
3. Non-prescription medicines that are essential for the flight.
4. Liquid medication for diabetics.
5. Solid products such as solid deodorant, lipstick, feminine hygiene products.
All these products can be sent to the aircraft hold.

The following items may be carried in hand baggage:

1. Wallet containing cash, credit cards and identity documents.
2. Flight documents.
3. Named prescription medicines and medical equipment.
4. Spectacles and sunglasses without their case.
5. Storage devices for contact lenses without the bottles of liquid.
6. Infant equipment:  food, milk in infant bottles, diapers, infant cream.
7. Hygiene products:  tissues (not in boxes), handkerchiefs, feminine hygiene products.
8. Keys, but not electronic.

 Wheelchairs and walking aids will also undergo X-ray checks.
 Please note, even after all these checks, there may be further checks at the aircraft boarding gate.
 Items that may not be taken into the cabin may not be bought even from the in-flight duty free sales by passengers with connecting flights.
 There is no further restriction on items in hold baggage.

Hand baggage – jet aircraft
Weight – 8 kg.
Size – in cm:  50 (length) 40 (width) 20 (depth), or in inches: 22 (length) 18 (width) 120 (depth) .  These dimensions include wheels, handles, side pockets etc.

Hand baggage – ATR aircraft
Weight – 5 kg.
Size –50cm (length) 40cm (width) 20cm (depth). 
Soft bags only.  No trolley cases of any kind are permitted in the cabin of ATR aircraft.

Hold baggage – European flights
The permitted weight is 20kg for each adult passenger.  The size and number of cases is immaterial.
The permitted weight for infants’ baggage is 10kg.
Any excess weight will be charged extra (tariff available at check-in desks).

Hold baggage – domestic flights
The permitted weight is 15kg for each adult passenger. 
Any excess weight will be charged extra (tariff available at check-in desks).

Wheelchairs
Every passenger can take a wheelchair for personal use.
The chair will be taken from the passenger next to the aircraft and placed in the hold.
At the destination, the passenger will receive the wheelchair at the aircraft door.
Passengers who use electric wheelchairs must ensure that the battery is a dry battery, and disconnect it and insulate its poles before handing over to ground staff.
Passengers who are not bringing a wheelchair but require assistance in reaching the aircraft can request this service at the check-in desks only.  The service must be ordered in good time.

Musical instruments
Musical instruments that can be packed in a rigid case will be sent to the hold.
If the instrument cannot be sent to the hold, an extra seat must be purchased for it., assuming of course that it cannot be stored in the overhead baggage compartments and is suitable for placing on a seat.
The charge for carrying musical instruments is according to the usual tariff for excess weight, except where a seat is purchased for the instrument.

Child strollers
For takeoff, strollers will be stored next to the aircraft steps or sleeve.
It is important to ensure that any removable parts are taken into the cabin by the parent.
For landing – as a rule the crew will try to give the parent the stroller next to the aircraft or close to the gate, depending on the airport procedures.
Parents who hand over strollers before takeoff are asked to leave the aircraft last, to allow ground crew to unload the strollers and bring them to the aircraft.

Sports skiing, gliding, diving equipment
The weight of the sports equipment is part of the passenger’s total weight allowance, and must be paid for.
If the passenger’s total weight exceeds the permitted allowance, an extra payment will be charged according to the normal tariff for excess weight (available at the check-in desks).
Diving equipment can be flown but without the oxygen canister.

During the flight

Meals
All meals served on Israir flights are kosher.
Ordinary meals from Tel Aviv under the supervision of the Rabbi of Lod, Rabbi Haddad.
Kosher leMehadrin meals from Tel Aviv under Badatz supervision.
Special meals can be ordered when making the reservation – they cannot be ordered at the airport.  The most common types of special meals are:
- Vegetarian
- Fish
- Gluten-free
- Diabetic – without sugar
- Salt free
- Children’s meals
- Without nuts.
All the above special meals can also be ordered Kosher leMehadrin.

Animals
Up to two pets can be taken into the cabin, with the following restrictions:
- Animals approved for flights must have inoculation certificates and entry visas from the relevant authorities at the intermediate destination or final destination.
- Animals showing clear and open signs of illness may be refused permission to fly.
- The pilot can order an animal to be removed from the aircraft or moved to the hold, if the animal is clearly disturbing other passengers.
- Animals (pets – dogs and cats only) weighing up to 8 kg (including the carrying case) can be taken into the cabin, with an accompanying passenger, on condition they are in a rigid or soft cage that measures no more than 21x40x40 and can be stowed under the seat in front of the passenger.  The booking office must be informed of this in good time.  Up to two animals can be taken in one cage providing that the total weight is no more than 8 kg and they can be together in the cage without disturbing other passengers.
- Cages must not be held on passengers’ knees during takeoff and landing.
- Animals (pets) weighing more than eight kg (including the carrying case) will not be permitted on the flight.
- The airline company will not supply cages in any circumstances for international flights.  For domestic flights, the company supplies medium sized cages only.
- The animal must remain in the cage for the whole flight.
- Payment for animals will be charged according to the tariff.
- Guide dogs (accompanying blind passengers) – at no extra cost.

Child Escort
A steward can be booked to escort a child at all stages of check-in and during the flight, until the child is handed over at the destination.
The service is for children aged 4 to 6 who are flying alone.
The service is provided for a fee.

In-flight Duty Free
Duty Free items can be purchased on board international Israir flights.

Oxygen for first aid
Private oxygen tanks can be taken on the plane providing they are completely empty.  An Israir employee or representative will carry out a check.
A passenger who feels ill during a flight can receive first aid with oxygen for a few minutes.
International flights.
There is no oxygen service throughout the flight, except first aid for a few minutes only!!!
Domestic flights
Oxygen service can be ordered up to 72 hours before the flight, through the booking center.
The service is provided for a fee.  (Further details are available from the domestic booking center.)
 
Unaccompanied children
An unaccompanied child is a child aged 6 to 12 who is flying alone.
This service can be ordered when booking the flight.
The service is provided for a fee, payable at the airport.
The service includes:
At the departure airport:
The child is received at the check-in desk.
The child is escorted through passport control.
The child is delivered to the manager of the service on the flight.
During the flight
The cabin crew are aware of the child and look after his welfare.
At the destination airport
The child is escorted through passport control and baggage collection.
The child is delivered to the parent/ guardian.

An adult who is accompanying or flying with a child who is not his own child, even if there is a family relationship, must show the check-in desk a notarized document confirming that the child’s parent knows that the child is flying with this passenger and has approved this.  Without such notarized confirmation, the passenger and the child will not be accepted on the flight.
For this purpose, an adult is a passenger aged over 18.

According to the requirement of the Russian authorities, every Russian citizen under the age of 18 on the date of the journey and flying alone, must show at the check-in a notarized document affirming that the passenger is permitted to travel.
The letter must indicate the date of the journey and the passenger’s destinations.

Children and infants
• An infant is described as up to the age of 24 months.
• An infant aged less than 8 days on the flight date is not permitted to fly.
• An infant is not entitled to a seat.
• An infant is not entitled to a meal.
• There are a few cradles available on the aircraft.
There is an age restriction for the cradles, which are only suitable for infants up to 10 months old.  After 10 months, infants cannot have a cradle, even if one is available.
Reserving a cradle is always a request only.  Final approval will be given at check-in.
The cradle service is available on both international and domestic flights (except for ATR flights).
• Diaper changing tables are available in some aircraft bathrooms.
• Infant food can be warmed up.
• A parent who brings an infant safety seat can use it only if he has purchased a seat for the infant.  Depending on the empty seats available, a parent who brings a carry-cot can be permitted to bring it into the cabin or send it to the hold.
• A seat can be bought for an infant at the price of a child ticket.
• Each infant must be accompanied by at least one adult!
• The baggage allowance for an infant is a total of 10 kg.

Medicines and medical devices
 
Medication
• Passenger medicines cannot be stored in a refrigerator or other cold place.  A passenger who wishes to keep a medicine cool will receive a sealable plastic bag containing ice cubes.  The passenger will keep the bag with the medicine and from time to time the cabin crew will bring fresh ice.
• Only Acamol painkillers are available from the crew during the flight.
• If a passenger falls ill or is injured during the flight, there is a full medical kit on board.

Medical instruments
Due to restrictions and special permits required to carry medical instruments on flights, any passenger wishing to bring medical instruments of any kind must give the sales clerk an original specification from the manufacturer.
This original specification will be checked by a qualified person at Israir who will decide whether or not to permit the item on the flight.  Without the original specification, no approval can be given to carry the item.

After the flight

Lost and found
If any baggage is lost or damaged, or separated for security purposes, or any item is left in the cabin, the passenger must immediately on landing report this to the lost and found department at the airport, before leaving the airport, and complete a written report.  On international flights, at Ben Gurion Airport, the report will be recorded in the lost and found department of Laufer, and at other Israir destinations, in the lost and found department representing our company at that airport.
Passengers calling from overseas to report lost baggage should contact the lost and found department of Laufer on telephone 972-3-9754072 or on fax 972-3-9754218.

Security separation
Security separation refers to an item or object that is not approved to fly with the passenger by the security staff.
If an item is separated from a passenger in these circumstances, the passenger must go to the lost and found counter at the destination and open a request form. 
The airline company is not responsible for items separated for security reasons by the security authorities and does not send them to the customer’s home when they arrive.

An electric shocker and/or any sharp item must be packed in a suitcase and sent to the hold.

Fruit, flowers, meat
No fruit, flowers and plants, meat and poultry may be brought into the State of Israel. 
Any vegetable material brought into the country contrary to the plant importation regulations will be confiscated in the arrivals hall and destroyed by the authorities.

 Takeoff and landing times

For information on takeoff and landing times in Israel, call 972-3-9755555.
The internet site of the Airports Authority:  www.iaa.gov.il.


 
Contract of Carriage

1. In this contract, “ticket” means this passenger ticket and baggage ticket, and in the case of an electronic ticket, if applicable, this itinerary/ receipt, of which the terms and notices form part;  “carriage” has the same meaning as “transportation” and “freight”;  “carrier” refers to all carriers who carry or undertake to carry the passenger or his baggage pursuant to this contract or to perform any other service relating to such air carriage.  “Warsaw Convention” means the treaty that combines certain rules regarding international air carriage, that was signed in Warsaw on October 12, 1929 or this treaty as amended in The Hague on September 28, 1955, all as applicable.
2. Carriage pursuant to this Contract is subject to the rules and restrictions relating to liability as determined in the Convention, unless such carriage is not “international carriage” as defined in the Convention.
3. To the extent that this does not conflict with the provisions included above, all carriage and other services provided by any of the carriers are subject to:  (1) the terms included in this ticket;  (2) applicable tariffs;  (3)  the carrier’s terms of carriage and the associated regulations, which form an integral part of these conditions (and which on request may be viewed at the carrier’s offices), except for transportation between a location in the United States or Canada and any location outside those countries, which is subject to the tariffs in force in those countries.
4. The carrier’s name may be indicated on the ticket in brief;  the full name and its abbreviation are recorded in the tariffs, the terms of carriage, the regulations and the carrier’s schedules.  The carrier’s address shall be the airport at the departure location as indicated on the ticket against the first abbreviation of the carrier’s name;  the authorized stopping locations are those locations specified on this ticket or in the carrier’s schedules at the stopping locations recorded on the passenger’s itinerary;  transportation pursuant to this contract that is effected by a number of carriers consecutively shall be deemed provided by one carrier.
5. An air carrier who issues a ticket for carriage on the route of another air carrier does so as the agent of the said other carrier.
6. Any exemption from liability or limitation of liability of the carrier shall apply to its agents, employees and representatives and any other person whose aircraft are used by the carrier for the purposes of transportation, its agents, employees and representatives.
7. Baggage recorded as carried on international freight shall be delivered to the holder of the baggage ticket.  In the event of damage to baggage, a written complaint shall be submitted to the carrier, immediately on discovery of the damage and at the latest within seven days of receiving the baggage;  in the event of a delay, a complaint must be submitted within 21 days of delivery of the baggage.  Refer to the tariffs or terms of carriage referring to transportation that is not international.
8. This ticket is valid for carriage for a period of one year from its date of issue, unless otherwise stated on this ticket, in the tariffs, the carrier’s terms of carriage and the associated regulations.  Validity of the ticket is subject to payment of the price.  The fee for carriage, pursuant to this ticket, is subject to change before carriage begins.  The carrier may refuse to provide the carriage, if the applicable fee has not been paid.  If this ticket was issued for a charter flight, this ticket will be valid solely for the specific flight for which it was issued.
9. The carrier undertakes to make its best efforts to carry the passenger and his baggage within a reasonable time.  The carrier does not guarantee the times specified on the schedules or anywhere else, and they do not constitute part of this contract.   The carrier has the right, without notice, to use carriers or aircraft, substitutes and if necessary to change or remove any landing location specified on the ticket.  The schedules are subject to change without notice.   The carrier assumes no liability for connecting travel.
10. The passenger must comply with Government travel requirements, provide exit and entry documents and any other document required, and arrive at the airport at the time specified by the carrier, or if no time is specified, in good time to complete all departure arrangements.
11. No employee or representative of the carrier has the authority to change or waive any of the provisions of this contract.
12. The carrier shall have no liability for any damage due to a delay in transporting the passenger or baggage as specified in the Warsaw Convention with its amendments.
13. In the event of a problem regarding excess loading of the aircraft, the carrier shall decide at its absolute discretion, which passengers and which items of baggage will be carried and which passengers and which items of baggage shall not be carried on that flight.  A passenger whose travel is rejected as aforesaid has the right to cancel his ticket and be reimbursed for its cost.
14. Israir Charter and/or the carrier do not assume any liability for the disappearance, loss or theft of the flight ticket and the registered baggage ticket, and the passenger shall not be entitled to receive another passenger ticket and/or baggage ticket in place of those that were lost or stolen, nor to any right and/or refund for them.

Additional contract terms
1. a.  This flight ticket is for a charter flight to be operated by the air carrier whose name is stated on the carriage voucher (hereinafter:  “the carrier”) for the organizer (charterer), within the meaning of this term in the Charter Flight Regulations as in force from time to time in Israel, who has hired all or part of the aircraft’s capacity as an independent trader and not as an agent of the carrier.
b.  This flight ticket and carriage of the passenger thereby are subject to the terms of the contract between the carrier on one hand and the organizer (charterer) on the other hand.
c.   The passenger has purchased the right to carriage from the organizer (charterer) and therefore, the carrier is not liable for compliance by the organizer (charterer) with its obligations to the passenger or for any actions or omissions by the organizer (charterer) unless such liability applies to the carrier pursuant to the terms of the contract between the carrier and the organizer (charterer) or pursuant to any law.
d.  The organizer:  Israir Charter (1994) Ltd. and/or Unitel Tourism and Aviation Ltd and/or Israir International Limited Partnership.
2.   Notwithstanding the contents of section 8 of the terms of contract indicated on this flight ticket, this flight ticket is valid for transportation only on the dates and for the flights specified on it, or for other dates and flights as changed by the organizer or its representative.

Notice
If the passenger’s itinerary includes a final destination or stopover in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention regulates and in most cases limits the carrier’s liability in the event of death or personal injury and also in the event of loss or damage to baggage.  See also under the heading “Notice to passengers on international flights regarding limitation of liability”.

Notice to passengers on international flights regarding limitation of liability
Notice is hereby given to passengers on flights whose final destination or stopovers are in a country other than the country of departure, that the provisions of the Convention known as the Warsaw Convention may apply to the whole flight, including sections that are wholly within the country of departure or the destination.   For such travelers who are flying to the USA or from the USA or with an agreed stopover within the USA, the Convention and special contracts of carriage that are included in the tariffs applicable to the flight, include terms whereby liability of certain carriers who are parties to such special contracts for death or personal injury to passengers is limited in most cases to payment of proven damages that shall not exceed US$ 75,000 per passenger, and that liability up to the aforesaid limit shall not be contingent on the carrier’s negligence.  For such passengers who are traveling with a carrier that is not a party to these special contracts or who are not traveling to or from the USA, or with an agreed stopover within the USA, the carrier’s liability for death or personal injury of passengers is limited in most cases to US$ 10,000 or nearly US$ 20,000.  Names of carriers who are parties to these special contracts are available to passengers in all the ticketing offices of these carriers, and can be viewed on request.  Additional cover can usually be obtained by purchasing insurance from a private company.   Limitation of the carrier’s liability pursuant to the Warsaw Convention or such special contracts of carriage does not affect such insurance.  For further information, please consult the airline company or insurance company representative.

Notice regarding limitation of liability for baggage
 The carrier’s liability for loss, delay or damage to baggage is limited to about $9.07 per pound ($21,00 per kg) for registered baggage and $400.00 for unregistered baggage for each passenger, unless a higher value is declared in advance and additional fees paid.  For certain types of valuable objects, it is not possible to declare a higher value.  The carrier is not liable for damage to breakable or perishable items, money, jewelry, precious metals, silver items, exchange notes, securities or other valuable items, business documents or samples, passports and identity documents, included in a passenger’s baggage.  Other information can be obtained from the carrier.

Notice regarding cancellation of carriage
This ticket is subject to a cancellation fee.  The passenger must inquire about cancellation fees and other details with the travel agent/ wholesaler from whom he purchased the ticket.

Notice regarding the imposition of taxes, levies and fees by Government authorities
The ticket price may include taxes, levies and fees imposed on the air carrier by government authorities.  Such taxes, levies and fees may constitute a significant portion of the cost of air carriage and are included in the ticket price or shown separately in a separate box with the heading “taxlevyfee” in this ticket.  The passenger may also be asked to pay a tax, levy or fee that was not charged when the ticket was issued.  The following notice does not apply to tickets sold in the United States for transportation originating in the United States.

Failure to admit a passenger to a flight due to over-booking
In countries where there are regulations regarding compensation in cases of over-booking, air carriers operate compensation plans for passengers with an approved reservation for a flight and who are unable to board that flight due to unavailability of places due to over-booking.  Details of such plans can be obtained from the carrier’s offices.
Air carriers may over-book in order to limit the consequences of non-appearance by passengers and to enable them to give places to passengers who otherwise could not be allocated places on the flight they wanted.

Damage and insurance
Israir is not liable for damage to passengers due to accidents, illness, damage to baggage or any other direct or indirect damage that may be caused to the passenger, including damage resulting from accident, violence, robbery, theft, loss of baggage or documents, flight tickets, passports, hospitalization, medical expenses or any other damage.  It is hereby clarified and stressed that no refunds whatsoever will be given for full or partial failure to use the flight ticket/ vacation package as a result of illness, injury or any other reason.
Israir recommends that passengers insure themselves, at their expense, with comprehensive personal insurance covering the incidents and damage described above, and including medical insurance, baggage insurance and cancellation insurance.    Israir hereby notifies explicitly that it works to organize tourism services solely as a mediator between passengers and the providers of those services, including airline companies, hotels, transport companies, car hire firms and so on, and therefore Israir is not liable, directly or indirectly, in any way whatsoever for any damage that may be caused by such service providers or anyone acting on their behalf, including on account of any actions and/or omissions by such service providers.  Nothing in the foregoing terms affects the passenger’s right to sue all or some of the service providers directly.


 

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